Returns

We offer refunds on most products purchased from the Nikon Store that are either defective or unused and unopened within 14 days of delivery. Return requests can be made online by following the instructions on this page or by contacting Nikon Store Support at store.ca@nikon.com or 1-877-534-9910 from 8:45 a.m. to 4:45 p.m. EST, Monday through Friday (closed certain holidays). Read our Return Policy for more information.

Create a return shipping label

Access your order by clicking the button below and entering your account information. Then click on the order you would like to return. Next, click the “Return” button on your order detail page and follow the instructions. Once submitted, you will receive a confirmation email including your return packing slip and return shipping label.

Access Your Order

Securely package your return

Include your invoice/packing list along with the merchandise you’re returning in its original packaging with all supplied components (batteries, cables, software, manuals, warranty cards, etc.).

Affix your return shipping label

If you’re using the box your order arrived in, be sure to remove or cover any existing labels or stickers.

Drop off your package at a Canada Post shipping facility

Canada Post has shipping facilities conveniently located throughout the country.

Note: Return shipping fees are not included and you are responsible for paying any shipping costs. You are responsible for any merchandise lost or damaged in transit to, and until it is received by, the Nikon Store.

Find a Canada Post Shipping Facility

Important Notes

  • You must have purchased your product directly from Nikon.

  • Your return must have an RMA number that is generated when you use the self-help feature on the Orders page or by contacting Nikon Store Support at store.ca@nikon.com or 1-877-534-9910 from 8:45 a.m. to 4:45 p.m. EST, Monday through Friday (closed certain holidays).

  • Include your original invoice/packing slip.

  • Your merchandise must be in its original packaging with all supplied components (e.g., batteries, cables, software, manuals, warranty cards, etc.)

  • You are responsible for shipping your return to Nikon and any merchandise lost or damaged in transit.

See Return Policy

We will notify you by email when we receive your return

If your return is undamaged and meets the terms of Nikon’s Return Policy, a refund will be issued. Please allow 1-2 billing cycles for the refund to be processed and visible on the applicable payment statement.