• Position:: Biosystems Support Specialist
• Company:: Nikon Canada Inc.
• Code: 112025
• Location: Western Canada (British Columbia, Alberta)
• Employment: Full Time Position

Overview of Position:

Work with the software support group, field sales team, product managers, and the service department to provide timely response to customers and/or NCI and NII representatives. Work directly with customers both on-site and remotely to provide technical and application support for NIS-Elements software. Demonstrated ability applying digital imaging and analysis techniques in biomedical applications. Exceptional organizational, verbal and written communication skills.

Key Responsibilities:

Application Support – 40%:

• Understand biomedical research applications, assess customers’ needs, and provide solutions in a timely matter.
• Explore the best path to the solution by researching available tools within NIS-Elements and available library of support resources.
• Communicate solutions to relevant customers and provide hands-on training on-site and remotely.

Technical Support - 40%:

• Troubleshoot incoming support requests for advanced digital imaging systems via email, telephone, remote access tools.
• Participate in critical equipment installations and on-site support visits as needed.
• Maintain detailed records of support calls in the CRM system.

Technical Writing – 15%:

• Develop training content for customers in written and other media formats.

Ancillary Responsibilities:

• Participate in and deliver custom software projects.
• All other duties as required or needed.

Essential Knowledge, Skills, and Abilities:

• Master's degree (M.S.) or equivalent in cell biology, neuroscience, biomedical engineering, computer science, or another relevant field. Ph.D. is a plus.
• 3 - 5 years related experience and/or training or equivalent combination of education and experience.
• Current, valid driver license.
• Expert knowledge of at least two of optics, lasers, microscopy, programming, biology, and image processing.
• Experience with Nikon NIS-Elements preferred.
• Exceptional problem-solving skills - should have a personality that embraces scientific challenges.
• Excellent written/verbal communication skills with an ability to convey abstract technical concepts to external customers and internal staff.
• Strong computer skills and well-founded biological and/or imaging knowledge.
• Working knowledge of technical support/development in microscopy industry or research institutes. Imaging core facility experience is a plus.
• Ability to routinely access and visit customer sites and travel to and from multiple work locations.
• Ability to develop constructive and cooperative working relationships with others and maintain them over time.
• Ability to work independently under challenging situations (time constraints, customer expectations, etc.).
• Ability to travel 25-30% (overnight).

Working Conditions:

Candidate will work in an office environment.

Thank you for your interest in joining Nikon. Please email your cover letter and resume to the following address: [email protected]

Nikon Canada Inc. is an Equal Opportunity Employer