Technical Service Advisory To users of the Nikon ZR cinema camera

Thank you for choosing Nikon for your photographic needs.

We have learned that certain ZR cameras were manufactured using parts that do not meet our quality standards, and this may cause the cameras to become inoperable. We have identified the range of serial numbers for the affected ZR camera units and would like to inform customers of our response to this issue.

For those who have already purchased an affected ZR camera and would like to have their camera serviced to correct this issue, Nikon will provide repairs, including necessary parts replacement, free of charge even if the warranty period has expired. Nikon will also cover the cost of shipping affected ZR cameras to and from our service centers.

Please note that products sold in the Canada domestically under the name “Nikon Z6III and Z5II” are not affected by this issue. If you purchased the product outside of the Canada country/region, you can check whether your product is affected by clicking “Affected Product Serial Numbers” for the corresponding model below.

Repair requests for affected products will be accepted beginning March 23, 2026.

We sincerely apologize for any inconvenience this issue may cause you.

Identifying affected products

Please note that products sold in the Canada domestically under the name “Nikon Z6III and Z5II” are not affected by this issue. If you purchased the product outside of the Canada country/region, you can check whether your product is affected by clicking “Affected Product Serial Numbers” for the corresponding model below.
To check whether your Z6III, Z5II, or ZR camera is affected by this issue, please click “Affected Product Serial Numbers” for the corresponding model below and follow the on-screen instructions to enter your camera’s serial number.
If the entered serial number shows that your camera is an affected product, instructions for submitting a repair request will be displayed. If your camera is not one of those affected, you may continue using your camera with confidence.

ZR Camera
Affected Product Serial Numbers:

The serial number is the seven-digit number printed on the label affixed to the camera body, visible when the monitor is opened, as indicated by the red frame in the illustration above.

Nikon Z6III Camera
Affected Product Serial Numbers: 

The serial number is the seven-digit number printed on the label affixed to the camera body, visible when the monitor is opened, as indicated by the red frame in the illustration above.

 

Z5II Camera
Affected Product Serial Numbers:

The serial number is the seven-digit number printed on the label affixed to the camera body, visible when the monitor is opened, as indicated by the red frame in the illustration above.

Requesting the service
Instructions for submitting a repair request to a Nikon service center are as follows:

To have your affected ZR camera repaired, including necessary parts replacement, free of charge, please follow the return instructions provided by Nikon when using the serial number lookup link, and Nikon will provide information on how to receive your free return label. 

Please understand that Nikon will collect personally identifiable information as necessary to facilitate the service and shipping of affected cameras. This information will not be used for any other purpose.  Please see Nikon Canada Inc.’s Privacy Policy at www.nikon.ca for more information regarding your privacy rights.

Contact information for inquiries regarding this issue

If you have any questions regarding this matter, please contact Nikon Customer Relations at 1-877-534-9910, 8:45am ET to 4:45pm ET Monday through Friday, or contact Nikon at www.nikon.ca, select Support and then select Contact Us.

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We sincerely apologize for any inconvenience this issue may have caused.

 

Please be assured that Nikon is continuously working and taking measures to further improve the quality of our product. Therefore, we hope that you will continue to choose Nikon for your photographic needs.