Return Policy
Nikon Store Return Policy
Subject to the exceptions, time periods and requirements indicated below, the Nikon Store will accept for refund merchandise purchased at the Nikon Store within the Return Period (as defined below) if such merchandise is either (i) defective, or (ii) unused and unopened.
Opened merchandise that is not defective may be subject to a restocking fee. In the event that returned merchandise has items missing, the return may be refused, or the value of the missing items may be deducted from the total refund amount.
Exceptions to the Return Policy
Books, instruction manuals, non-defective software CD ROMs, downloaded software, E-Courses, non-defective educational DVDs, Route's Green Package Protection, logo items and apparel are not eligible for this return policy.
Tickets purchased are not eligible for this return policy but can be transferred or cancelled as outlined in the Terms and Conditions of Sale.
Return Requirements
In order to be eligible for return and refund under this policy, merchandise must be in the original packaging with all supplied components provided with the merchandise (including but not limited to batteries, chargers, cables, software, manuals, warranty cards and/or hang tags), and must include a copy of the invoice/packing slip. Unless prohibited by applicable law, shipping and processing charges from the original order will not be refunded unless the merchandise is defective, as determined by the Nikon Store in its sole discretion.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Return requests can be made online or by contacting Nikon Store Support at [email protected] or 1-877-534-9910 from 8:45 a.m. to 4:45 p.m. EST, Monday through Friday (closed certain holidays).
Return Period
The return period (“Return Period”) is as follows: customers must both (i) obtain a RMA number within 14 days of the date the order was delivered to the delivery address specified on the order (this date will be verified using the Canada Post tracking number), and (ii) return the merchandise so that it is received by the Nikon Store within 14 days of the date the RMA number was issued.
The Nikon Store will not accept any merchandise for return under this policy after the Return Period has expired. After the Return Period has expired, please refer to any Limited Warranty that may be provided with the merchandise.
Shipping Instructions
Complete shipping instructions will accompany the RMA, and the Nikon Store address is located on the return label. We strongly recommend shipping merchandise via Canada Post or another delivery service that provides tracking information and insurance. The customer is responsible for any merchandise lost or damaged in transit to, and until it is received by, the Nikon Store. Unless prohibited by applicable law, shipping and processing charges for returned merchandise are the customer's responsibility.
Any merchandise received without a properly displayed RMA number, or that otherwise does not meet the requirements of this policy, are unauthorized returns and will be refused and returned to the sender.
Timing of Refund
The Nikon Store will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement.