Shipping Information

  • Delivery Area

    The Nikon Store can only deliver to postal street addresses in Canada. The Nikon Store cannot deliver to PO Box addresses.

  • Shipping Types and Charges

    The Nikon Store offers an array of shipping and processing service options. The charges associated with each shipping and processing service option will be displayed during the order checkout process.

  • Delivery Time

    Order transit time is dependent upon the internal processing time of the order, geographic location of the destination of the shipment, as well as the shipping and processing service option that is selected by the customer. The Nikon Store cannot guarantee time of delivery and delivery times are estimates only. The Nikon Store has contracted Canada Post to deliver packages from Monday to Friday, 9:00 AM to 8:00 PM. Please allow additional transit time for deliveries to remote areas. Products and boxed Software from the Nikon Store will be labeled as originating from Mississauga, Ontario L5R 4A2.

    A recipient signature for orders under $149 is not needed for deliveries from the Nikon Store. If the recipient is not available, the package will be left in an area at the delivery location, deemed secure by the Canada Post courier. A signature is required for orders over $150 when the order is placed. The person providing the signature must be over the age of 18. The Nikon Store is not responsible for packages once Canada Post has confirmed that the package has been delivered to its specified destination. If you place an order and a signature is required, it must be delivered to the shipping address used when the order was placed. If Canada Post attempts to deliver a package and no one is there to sign for it, Canada Post may re-attempt delivery on a subsequent business day or provide instructions to pickup your delivery at a Canada Post depot.

    Orders with upgraded shipping services will be processed and shipped the next business day.

    Our warehouse does not typically ship on Saturdays, Sundays and Holidays.

    We shall not be responsible or liable for any delay or failure in performance including without limitation shipping or processing caused by or resulting from any cause or thing beyond our control, including without limitation, acts of God, strikes, riots, labour difficulties, accidents, and weather.

  • Tracking an Order

    Order tracking details can be found on the Canada Post website, www.canadapost.ca, for a period of 90 days from the original ship date. Using the tracking number provided in the order confirmation email, delivery status and the current location of the shipment can be found on www.canadapost.ca.

    If you have any additional questions about the Nikon Store’s shipping and/or delivery policy, please contact Nikon Store Support at store.ca@nikon.com or 1-877-534-9910 from 8:45 a.m. to 4:45 p.m. EST, Monday through Friday (closed certain holidays).