Nikon Americas Nikon Canada Inc.

D5000

July 16, 2009 Nikon Inc.

Technical Service Advisory for Users of the Nikon D5000 Digital SLR Camera

Thank you for choosing Nikon for your photography needs.

While Nikon takes great measures to assure high quality in its imaging products, it has come to our attention that an electronic component related to power control in some Nikon D5000 digital SLR cameras does not meet factory specifications and may, in certain circumstances, prevent the camera from turning on, thus preventing operation of the camera thereafter.

Indications of this issue include

  1. The camera cannot be operated when the power switch is on, even with a fully-charged battery.
  2. The camera cannot be operated when the power switch is on, with the AC Adapter EH-5a connected by way of the Power Connector EP-5.

Nikon has isolated issues related to resolving this issue effectively and will be prepared to correct the problem at Nikon repair facilities beginning on July 23,2009. Service related to this issue, including the cost of shipping affected D5000 cameras to Nikon, as well as their return to customers, will be free of charge.

To determine if your D5000 digital SLR camera is affected by this Service Advisory, click the Check Serial Number link and enter your serial number where indicated. Additional instructions will be provided if the serial number verification determines that your camera requires service.

To obtain complimentary service for cameras affected by this advisory, please follow the information included in the PDF found below:

D5000 Service Advisory Product Return Form

We apologize for any inconvenience that Nikon customers may experience as a result of this issue. Nikon remains committed to providing only the highest quality photographic products and hopes that you will continue to choose Nikon for your imaging needs.

Contact
For more information regarding this Service Advisory, please contact Nikon Customer Relations at 1-877-534-9910 Monday to Thursday 8:45 a.m. to 4:45 p.m., and Fridays to September 4; 8:45 a.m. to 3:00 p.m. Eastern Time.

You may also email us at serviceadvisory@nikon.ca.

Frequently Asked Questions

Submit