Frequently Asked Questions - D5000 Service Advisory

Q. Does the issue related to this Service Advisory pose any user safety issues?
A. No. This condition does not present any issues related to user safety.


Q. Does the issue related to this Service Advisory affect my camera's 2-Year Canadian warranty?
A. No. Neither this Service Advisory nor the repairs associated to it affect the terms and conditions of the product's 2-Year Canadian warranty in any way.


Q. Can my Nikon Authorized Dealer handle the return of my camera for service associated with this Advisory for me?
A. While many Nikon Authorized Dealers provide the convenience of packaging and shipping of repairs for their customers, the special arrangements dedicated to this issue, including special labeling, have been streamlined to receive cameras directly from customers. We recommend using this process for the fastest service.


Q. Will the issues related to this Advisory affect my camera's picture-taking performance and/or picture quality?
A. No. When the indications related to this issue are exhibited, the camera will not operate. The quality of pictures preceding this would not have been affected in any way.


Q. Does the issue related to this Service Advisory affect my camera’s limited warranty?
A. No. Neither this Service Advisory nor the repairs associated to it affect the terms and conditions of the product’s limited warranty in any way.


Q. If I have further questions about this issue, can I contact Nikon?
A. Contact Nikon Customer Relations at 1-877-534-9910, 8:45 a.m. to 4:45 p.m. Monday to Thursday, and 8:45 a.m. to 3:00 p.m. Fridays (Eastern time). You may also contact Nikon Canada by email at serviceadvisory@nikon.ca