Grey Market Products
What are Grey Market products?
Nikon products that are imported and initially sold by anyone other than Nikon Canada Inc. are considered Grey Market products. These usually are genuine Nikon products that were intended for other Nikon markets; therefore, they may not meet Nikon’s specifications for Canadian products and they may not perform as expected.
How to recognize what a grey market product is; terms to look for:
The majority of Grey Market products are sold online at discounted prices. Look for the following terms, which often indicate that a product is Grey Market.
- Import Model
- Nikon Import
- Direct Import
- 1-Year Warranty via Seller
- 1-Year Canadian Seller Warranty
- 1-Year Canadian Coverage by Seller
- Gray/Grey Market
- Off Market
- Seller Warranty
Why are Grey Market products risky?
Since Grey Market products are not imported and distributed by Nikon Canada Inc., you dont know exactly what youre getting.
No Nikon Canada warranty
Grey Market products may contain a limited warranty from the seller, but they are not covered by a Nikon Canada warranty.
Not eligible for service
Not eligible for Nikon Canada repair service, even if you want to pay for it.
May include counterfeit or third party accessories that could damage Nikon equipment.
Missing user manuals
User manuals are often missing, incomplete or photocopied, and they may even be in a foreign language.
The software included often is either copied or counterfeit.
May not be as expected
Since Grey Market products were not designed for sale in Canada, they may not meet your expectations.
Wrong power cord
May include an incorrect power cord or adapter not designated for use in Canada.
Not eligible for Nikon Canada promotions
Grey Market products are not eligible for Nikon Canada promotions or rebates.
Did you know?
What if I already own a Grey Market Nikon product?
Nikon Canada Inc. and Nikon Authorized Dealers will not provide technical support, repair or warranty service on Grey Market products. If you suspect you may have purchased a Grey Market Nikon product, please contact the seller or importer for warranty and service information as well as software updates and downloads. Refer to the seller or the warranty cards included with your product for service contact information.
Please do not contact Nikon Canada Inc. about Grey Market products.
How can I be sure Im buying an official Nikon Canada product?
Remember: the easiest way to recognize a grey market product is that the product does not include a Nikon Canada Inc. warranty. Look for, or ask for a Nikon Canada Inc. warranty whenever you buy a Nikon product.